Mathews Ford Service Department
At Mathews Newark Ford Lincoln, our Service Department is committed to meeting all of your service needs. We use state-of-the-art electronic diagnostic equipment to ensure you receive the quality work and dependability that our customers have come to expect.
At Mathews Newark Ford Lincoln, our service technicians are Ford Factory trained and certified. They perform their work in our high-tech facility Your vehicle will be serviced and repaired using the latest, most advanced computer diagnostic equipment, tools and techniques to ensure that you are back on the road quickly and running smoothly. You can be sure to trust the saftey of your family and car care to us. We take pride in knowing that we do our jobs better than anyone!
Each of our factory-trained technicians continually train and sharpen their skills through Ford's advanced training programs. Our technicians and managers receive approximately 3500 hours of in-depth training per year. Along with the consistant training, our service department features every piece of high-tech equipment that our service staff needs to handle all of your automotive needs.
John "JT" Thacker Parts and Service Director
At Mathews Newark Ford Lincoln we offer a free courtesy shuttle service for you while your vehicle is under our care. We ensure quality maintenance and performance for your vehicle while in our service department. We also understand that some of our customers have things to do when their vehicle is not available to them, do to the fast-paced lifestyle we’ve become accustomed to. To do our best to accommodate you and to make your life easier, we offer a FREE courtesy shuttle program! This service is available Monday thru Friday from 7:30 a.m. to 5:30 p.m. (Pickup until 6:00 p.m.). We will take you anywhere in town you need to go to drop you off and pick you up!
We offer the latest model state-of-the-art vehicles for our loaner service. We currently have 5 loaner vehicles available for our customers! Since there is such a high demand for these vehicles, we have an updated reserve list. When you call ahead for a service appointment, ask about getting on the loaner vehicle reserve list and when the next vehicle is available, we will contact you so you can schedule your vehicle maintenance accordingly. Our loaners can also be reserved for any overnight repairs necessary for your vehicle while under warranty!
We always put you first and our goal is to ensure your happiness and satisfaction. This is why we offer programs like these to our customers. We wish to show our appreciation and thank you for allowing us to care for and maintain your vehicle for years to come.